1.2 Search for Customer - Landlord

Reference: Start Premise Based Service for Landlord-Tenant Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the customer (landlord) in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Starts.

Entities to Configure

•	Installation Options - Framework

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Zones

Available Algorithms

•	CI_PER-INFO - This person information algorithm display summary information (name, phone number) that appears adjacent to a person ID throughout the system.

•	CI_ACCT-INFO - This algorithm formats the "Account Information" that appears throughout the system.

•	C1_PENDST-DF - Highlight Pending Start Service Agreements